FirstBank has reassured its customers that the upcoming transition to a new cloud-based procurement and financial platform, scheduled for Saturday, October 26, will not affect their banking services.
While the lender, which serves over 42 million customers, previously acknowledged that the migration may result in temporary service disruptions, these disruptions will specifically impact vendors, not customers.
The bank clarified in a statement on Thursday , saying, “This transition relates to the bank’s platform with suppliers only. It does not affect its banking systems, customer transactions, channels, etc.”
The lender explained the transition will be from its current I-Supplier platform, an automated platform that connects the bank to suppliers to a new cloud-based supplier platform, a platform for managing the bank’s suppliers.
The bank said that supplier platform update is part of FirstBank’s continuous investments in improving operational efficiencies and service experience.
